If you are having trouble withdrawing funds or your transaction is being rejected please make sure your Personal Area verification is complete and all details have been entered correctly.
Please bear in mind that in accordance with our deposit policy we only process withdrawals to the first beneficiary. That is, we do not allow third-party payment
If you still face issues depositing into your account, it would be due to one of the following reasons:
- Below minimum withdrawal amount.
- Exceeds withdrawal limit.
- Restricted country.
- Unavailability of bank statement within 3 days of withdrawal request.
Should you have any inquiries regarding your transaction, you can contact us on any of our communication channels mentioned here.